Review Management

Review Responses Are Essential

It’s no longer a question if guests are using review websites. A study by TripAdvisor found that nearly all guests considered the reviews before booking, and an astounding 78% of guests thought more highly of businesses who left management responses.

At The Social Station, we know staffing and keeping up with the 10+ review websites is a strain on your staff. That’s why we’ve simplified the process with a fully managed service.

Respond to Reviews

We respond to reviews on behalf of your business.

Fully Managed

We provide the experts, trained with years of optimal response techniques for any review situation.

24/7 Monitoring

We monitor all hours of the day and night, with a team staffed 7 days a week.

Approve Responses

We provide the tools to approve, edit, or reject any response before the response is published.

Report and Remove

We report negative reviews that don’t meet review website guidelines.

Resolve to Positive

We work with your team to resolve guest issues, leading to removed or updated reviews.

Review Alerts

We can alert key members of your staff when new reviews are left.

Unified Workflow

We offer one simple, unified review workflow. No need to login to the multitude of review websites.

Multilingual

We communicate with guests in their language of choice.

Get Started
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The Social Station Review Management

Technology that works for your property.

Supported Websites
Facebook
Facebook

Posting, Reviews, Comments, Private Messages

Instagram
Instagram

Posting, Comments

Twitter
Twitter

Posting, Comments, Private Messages

Google
Google

Reviews

TripAdvisor
TripAdvisor

Reviews, Private Messages

Expedia
Expedia

Reviews, Real Time Feedback

Hotels.com
Hotels.com

Reviews

Booking.com
Booking.com

Reviews

Yelp
Yelp

Reviews, Private Messages

Medallia
Medallia

Surveys

Travelocity
Travelocity

Reviews

Orbitz
Orbitz

Reviews

CheapTickets
CheapTickets

Reviews

OpenTable
OpenTable

Reviews

GrubHub
GrubHub

Reviews

Seamless
Seamless

Reviews

* Additional websites supported by request.

Introducing Expedia Real Time Feedback

Ask us about how our team can not only improve your Real Time Feedback response time, but convert up to 15% of your guests’ positive experiences into positive reviews.