Review Response Management
Professional, brand-aligned responses to every guest review across 13+ platforms, within 24 hours.
The Problem
Why This Matters
Hotels lack the bandwidth to respond consistently, and unmanaged reviews directly cost bookings. A 1-star rating drop costs 5-9% of total revenue (Harvard Business School). 81% of travelers read reviews before booking. Without a dedicated team managing responses, every unanswered review is a missed opportunity to recover revenue and build trust.
How We Solve It
Our Approach
Our team of hospitality-trained writers crafts thoughtful, brand-aligned responses to every guest review: positive, negative, and everything in between. We monitor 13+ platforms around the clock, escalate urgent issues in real time, and give your team full approval control before anything goes live.
Capabilities
- Human-crafted responses
- Approval workflow with edit control
- 24/7 monitoring and escalation alerts
- Multilingual support
- Sentiment analysis reporting
Complete Coverage
13+ Platforms. One Unified Workflow.
Stop logging into a dozen review sites. We monitor and respond across every platform that matters.
Case Studies
Real Results. Real Properties.
Full-Service Hotel, Washington DC
314-Room Property Turns Reputation into Competitive Advantage
While the competitive set's review index dropped by 0.2%, this property rose 6.7% through superior reputation management.
Select-Service Hotel, Greenville, SC
94-Room Property Achieves 100% Review Response Within 8 Hours
Every single review responded to within 8 hours, delivering measurable review index improvement while the comp-set declined.
How Much Revenue Are Unmanaged Reviews Costing You?
Get a free, no-obligation reputation audit. We'll analyze your current review landscape and show you exactly what's at stake.